How are transaction fees calculated? – Forwardly Support Center

Reminder: You can always see an itemized list of recent fees by going to Settings > Billing.

Forwardly's pricing aims to be as straightforward as possible.

When paying by credit card, who pays the fee is determined by the payee's credit card policy. They may choose to pay the credit card fee themselves or have the fee paid by their payer. If the fee is to be charged to the payer, it will be clearly shown during payment.

Detailed costs to send and receive payments

Card payments are only available if your vendor has enabled pay by card.

Cost Category	Service type and speed	Costs to pay	Caps/terms
Subscription Fees	Monthly platform fee for Accounting Systems	$0.00
Subscription Fees	Monthly platform fee for ERPs	Contact our team
In-Network Transfer	Bank-to-Bank transfer, any payment speed	$0.00	Both businesses must be Forwardly Network Connected
Receiving Money*	Standard ACH bank transfer¹ 3-5 business days	$0.50	5 free included per month
	Next-day ACH transfer¹ Delivery by next business day	1%	Min: $1, Max: $10
	Same-day ACH transfer¹ Delivery same business day	1%	Min: $1, Max: $20
	Instant bank transfer² Within 60 seconds	1%	Min: $1, Max: $30
Sending Money*	Standard ACH bank transfer¹ 3-5 business days	$0.50	5 free included per month
	Next-day ACH transfer¹ Delivery by next business day	1%	Min: $1, Max: $10
	Same-day ACH transfer¹ Delivery same business day	1%	Min: $1, Max: $20
	Instant bank transfer² Within 60 seconds	1%	Min: $1, Max: $30
Pay by Card	Card payment³ 2-3 business days	2.99	Can be passed to clients

^{*US businesses can try Forwardly free for 30 days, covering instant payments, same-day ACH, next-day ACH, and standard ACH. Afterwards, access special promotional pricing for 12 months from sign up date. Our free trial is available to new customers only; terms and conditions apply.}
^{1 The scheduling deadline for non-instant bank payments is 11:00 am PT | 2:00 pm ET from Monday to Friday (not including bank holidays).}
^{2 Instant transfers are only available for businesses using banks that support instant payment technology.}
^{3 A $0.25 card payment settlement fee is charged per batch and cannot be passed to a client.}

Reminder: When sending your first few payments on Forwardly, faster payment options may not be available.

Warning: If you choose to connect your bank manually instead of using a secure Plaid connection, then your very first payment on the platform may take up to 2 extra business days to complete as we verify your bank.

What if a payment fails, needs to be returned, or is charged back? Are there any extra fees?

For invoice payments initiated by you, if your customer’s payment fails, is returned, or is charged back, you will be charged the fee.

For bill payments initiated by you, you are responsible for any NSF charges.

We recommend Plaid bank connections for all businesses using Forwardly, as they can help reduce the likelihood of NSF situations.

Non-Sufficient Funds (NSF) Fee	$35
Stop Payment/Return Fee	$35
Failed Credits (Incorrect Payee Account)	$35
First Unauthorized Return Fee	$35
Additional Unauthorized Return Fees	$100
Card Chargeback	$15

What does an in-network transfer mean?

If two businesses are both Connected via the Forwardly Network and send a bank payment between them, there is no charge for the in-network bank transfer. To be Forwardly Network Connected, a business must meet the following qualifications:

The business is fully verified on Forwardly
The business's bank is synced in real-time through Plaid
The business's accounting software or ERP system is synced to Forwardly

Instant payments

With Forwardly, you can send money for free and receive bank payments instantly. When receiving bank payments, Forwardly processes fees on an invoice-by-invoice basis. Processing fees don't come out of the processed bank payment but are charged to the business that initiated the payment monthly. This is to ensure that all payments are reconciled perfectly and processing fees can be carefully tracked.

Traditional payment providers, such as credit cards, charge an average of 3% in processing fees. Forwardly offers a modern way of transferring payments instantly, where users can enjoy a cost-effective avenue to accessing their funds sooner than ever.

Card payments

If you accept credit or debit cards via Forwardly, you have the option to impose a surcharge on customers paying by card to offset the card fee. This practice must comply with rules established by:

State law
Federal law
Card association rules and regulations

Remember that some states don't allow card fees or surcharges. Check your state's laws on card fees and surcharges. If there's a chargeback on a card payment, a fee will apply.

Do you offer special pricing for any businesses?

Yes! For businesses receiving or sending over $1 million in payment volume per month, we can potentially offer exclusive incentive pricing when you commit to using Forwardly as your primary business payment solution. Contact our team by submitting a ticket, and we’ll be happy to discuss how we can support your business growth with tailored pricing.

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