| Description | This article shows how to deal with common login issues |
| Objective | At the end of this article, you should be able to log in to your Forwardly account. |
| Estimated reading time | 5-7 minutes |
If you're having trouble logging into your Forwardly account, the issue can be easily resolved by tracing back to your original sign-up method.
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Reminder: Did you know that you can sign up to Forwardly with Single Sign-On (SSO)? |
Common issues when signing in
- Users may forget that they signed up using Single Sign-On (SSO) and, as a result, experience an error when they try to sign in with an email and password.
- Likewise, users may try to log in via SSO when they originally created their account using their email and a unique password. In this case, they will not be able to sign into their original account using SSO.
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Tip: Did you forget your password? You can easily reset it. |
Signing in with your username and password
- Go to the Forwardly sign-in page.
- Enter your email address.
- Enter your unique password.
- Sign in to your Forwardly account.
| Reminder: When setting a password, make sure you choose a new password that you have not used anywhere else. |
Signing in with Intuit
- Go to the Forwardly sign-in page.
- Click on Sign in with Intuit.
- Follow the prompts to log into Forwardly.
Signing in with Xero
- Go to the Forwardly sign-in page.
- Click on Sign in with Xero.
- Follow the prompts to log into Forwardly.
Common Errors
"System Error"
If you experience a System Error, please get in touch with Forwardly support by submitting a ticket.
"Login Failed"
- Clear the browser cache and cookies on your computer.
- Ensure that the correct email address is being used.
- Make sure you are using the correct password.
- If the issue persists, please submit a ticket request to our support center.
By following these solutions, users can resolve common login issues when using SSO with Xero or QuickBooks Online. If the issue continues, you should contact customer support for further assistance.