You might have been refused for accepting card payments for a few reasons:
- Your personal, business, or bank information didn't pass our risk checks.
- Our payment processing partner couldn't verify your bank details.
- Your business category may not qualify for online card payments.
- Incorrect information was provided during the setup process for accepting card payments.
Can you be more specific about why my business was rejected?
Unfortunately, we cannot provide more specifics about rejection due to the privacy and security of our risk assessment process. We understand this can be frustrating; however, it is for the safety of all our business clients, their vendors, and their own clients that we maintain the highest levels of security.
| Tip: If you think you were incorrectly refused for card payments, you can always submit a ticket for additional review. However, please note that we will be unable to elaborate further about your business's rejection. |
Can I reapply to accept card payments at a later date?
Absolutely, and in fact, we encourage businesses that are rejected to do so. Similar to unlocking faster payment options, factors like your Forwardly account being too new and having no payment history can impact a business's ability to accept card payments on Forwardly.
When a business doesn't meet our requirements, we always recommend that the business build a positive transaction history with bank payments on Forwardly for at least three to six months before reapplying.