How do I apply Vendor Credits to a bill?

Vendor Credits help reduce the amount you owe on a bill by using available credits issued by a vendor.
If your accounting software is connected, Forwardly automatically brings in available Vendor Credits so you can apply them while paying bills.

Vendor Credits are currently supported for QuickBooks Online. Support for additional accounting integrations will be added in the future.

What are Vendor Credits?

Vendor Credits are credits issued by a vendor that can be used to reduce or fully settle future bills from the same vendor.

They are applied during the payment process and help lower the total amount you need to pay.

Where do Vendor Credits come from?

Vendor Credits are synced directly from your connected accounting software. Forwardly does not create Vendor Credits. They must first be created in your accounting system. Once available, they automatically appear in Forwardly for eligible bills.

Who can use Vendor Credits?

Vendor Credits can only be used when the credits belong to the same vendor, have an available balance, and the bill is also for that vendor.

Once these conditions are met, Vendor Credits will automatically appear during the payment process.

How do I view and apply Vendor Credits?

1. On the left-hand navigation bar, choose Pay and then Bills.
2. Open the bill you want to pay.
3. During the payment step, select available Vendor Credits.
4. Save and continue with payment. 

Forwardly will automatically adjust the amount based on the credits applied.

What happens when Vendor Credits are applied?

Applying Vendor Credits reduces the amount you need to pay. For example, if a bill is $1,000 and you apply $300 in credits, the remaining amount due becomes $700.

Can I apply multiple Vendor Credits?

Yes. You can apply more than one Vendor Credit to a single bill as long as they belong to the same vendor and have available balances.

Full vs partial settlement

If Vendor Credits cover only part of the bill, the remaining amount can be paid normally.

If Vendor Credits cover the full bill amount, no additional payment is required, and the bill is considered fully settled.

Why don’t I see Vendor Credits?

This usually happens when:

• The vendor doesn’t have any available credits. 
• The credits have already been fully used. 
• The bill belongs to a different vendor. 
• The credits haven’t synced yet from your accounting software. 

Can I create Vendor Credits in Forwardly?

No. Vendor Credits must be created in your accounting software. Forwardly only supports viewing and applying existing credits.