Before deactivating your account, it's worth knowing that Forwardly accounts are completely free to maintain. There are no monthly fees, no subscription costs, and no charges for keeping your account active. Deactivating means losing access to your payment history, settings, and any connected integrations.
If you're receiving too many emails
If emails are the reason you're considering deactivating, you don't need to close your account. You can manage your email preferences directly from your account settings, including unsubscribing from weekly updates, while keeping your account and payment history intact.
If you're not using Forwardly right now
That's fine too. Your account will simply sit there at no cost until you're ready to use it again. There's no penalty for inactivity.
If you still want to deactivate
If you'd like to proceed with deactivating your account, please submit a ticket using the email address associated with your Forwardly account. Please note that the request must be validated and confirmed from a verified email address associated with the user account before our team can proceed with the account deactivation.
Also note that deactivating your account will remove your access to payment history and connected integrations, and any pending or scheduled payments must be resolved before our team can complete the deactivation.
| Reminder: Due to financial regulations and our Terms of Use, once you’ve begun the business verification process or tried to send or receive a payment, we are required to keep some limited company records on file for at least 7 years. |
Can I re-activate my account later?
Absolutely. If at some point you require access to your account again for any reason, you will need to submit a ticket to reactivate your account.