Yes, our support team is happy to assist you over the phone, but all support requests must start by submitting a ticket.
Once your ticket is submitted, let us know if you prefer a phone call. If your request involves something that can be resolved by phone, we’ll give you a call at the verified phone number associated with your user account. We may ask for additional information ahead of time or suggest that you book a support call using our online scheduler to guarantee we're able to connect. Please note that we are only available for calls from 9:00 a.m. to 5:30 p.m. Pacific Time.
For some situations, like enabling express migration or completing compliance verification, a secure video call may be required. In those cases, our team will send you a private link to join a 1:1 video session.
Whether it's over video or phone, you'll always receive personalized, one-on-one support from a real human.
We’re here to help however works best for you. Get started by submitting a ticket.