If you need help with anything in Forwardly, whether it’s a technical issue, product question, or something just isn’t working right, submitting a support ticket is the fastest way to get assistance.
How to submit a ticket
You can submit a support request in one of three ways:
- Visit support.forwardly.com and click Submit a Ticket in the top right corner.
- By emailing help@forwardly.com from your verified Forwardly email address.
- Through our chatbot widget.
When submitting a ticket, include the following to help us resolve your issue faster:
- The email address tied to your Forwardly account
- The business(es) experiencing the issue
- A clear description of the issue or question
- Steps you’ve already taken (if any)
- Screenshots or error messages (if applicable)
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Warning: If you use an email address that isn't attached to a Forwardly account, then our team will be limited in the support they can provide and may ask you for a different email address. |
Once your ticket is submitted, you’ll receive a confirmation email letting you know we got your request and recommending a few articles that may be helpful.
A member of our support team will review it and follow up with an acknowledgment within one business day (and often much faster), excluding US and Canadian holidays. Once you've received an acknowledgement from our team, that means that someone is on the case!
If more information is needed, we’ll reach out directly by email within the ticket. In some cases, we may offer to schedule a quick phone or video call to speed things up.
| Tip: If you'd prefer to be contacted by phone, let us know in your ticket. As long as your number is verified in your account, we’ll give you a call during business hours (Pacific Time). |
We’re here to make sure you get the answers you need, without the back-and-forth. Start by submitting a ticket and we’ll take it from there.