Automated payment reminders go out regularly when you send a payment request. If you don't need automated payment reminder emails to go out after you send an invoice payment request, both your business and your payer can choose to opt out of payment reminder emails for that invoice payment.
How many automatic emails do my customers get?
When you send a payment request, we send the request via email immediately. Depending on when the payment is due, we will email 1-2 more reminders ahead of the due date if your customer still hasn't taken action.
On the due date, we'll send a notice that the payment is now due. Then, the day after the due date, your customer will receive a notice that the requested payment is now overdue. These two notices cannot be opted out of because they relate to the payment's transaction status.
How to stop sending automated payment reminders to a customer
To stop sending automated reminders to a customer, client, or contractor, follow these steps.
- On the left-hand navigation bar, select Get Paid and then Invoices.
- Find the payment you want to turn off emails for, mouse over the row, and click View.
- Select Turn off automated reminders.
| Tip: If there isn't an option to turn off payment reminders, then that means that there are no more payment reminders scheduled for this payment request. Payment reminders are only sent leading up to the due date; after that, businesses have to manually send reminders. |
How to opt out of emails for a payment request
If you're receiving reminders about a payment request and want to stop future reminder emails for this specific payment, find and click the text Don't send me future reminders for this payment in the email.
Doing this will prevent any more reminders about this specific payment, but won't stop notifications or reminders about different payments if another business chooses to interact with your email address.