In Forwardly, information about outstanding invoices and bills comes directly from the linked accounting software and is provided so you can easily receive and send payments. Once you've been verified by Forwardly, you can send or receive money instantly.
- Go to the Payments area.
- In the Invoices list, check outstanding invoices and find the payment you would like to request.
- Click on Request.
- Confirm your client's details.
| Tip: Can't find an invoice on your dashboard? Make sure you've properly synced your accounting data with Forwardly and then refresh the page. |
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What happens if the other party doesn't have a Forwardly account?
If your client or the other business hasn't used Forwardly before, then they will have to link a bank account where they would like to receive payments. When you make the request, they will receive an email prompting them to do so. Once their account is verified, they can confirm the payment and the payment will be transferred to your account.
| Reminder: Instant payments can only be sent and received by US entities using a bank that supports real-time payments. Unsupported banks will receive the payment using a different arrival timeline. In some cases, transactions can also be flagged by our fraud detection system as unusual, and we may need to collect additional information from you or your client for further review. |
What if I need to make a change to an invoice after requesting payment?
Once you send a payment request, the request cannot be changed by updating your accounting software. If you modify the recipient or amount on the invoice in your accounting software, then you will need to:
- Cancel the current payment request in Forwardly.
- Re-sync your business data.
- Refresh and resend the payment request using the steps above.
If you don’t cancel the request, it will stay active for the original information.
For example, if you request a payment of $500 from a Client. The Client sees the request and negotiates a change in their bill to only $480. You will have to cancel the request for $500 in Forwardly, resync your software so that we have updated data for the invoice, and send the Client a new payment request for $480 in order to get paid.
What happens if my customer declines to pay?
When a payer declines to pay, they are prompted to give a reason for declining the payment. We share the reason with the user who originally requested the payment.
At any point, a payee can request payment again.
Can I add a "Get Paid" link to my invoices that directs clients to pay via Forwardly?
This feature isn't available yet but is on our product roadmap. Follow us on social media for updates, or submit a ticket to let us know if you want us to contact you once it's available.