When Forwardly delivers a payment, we know it's important for both the sender and the receiver to know who and where it came from.
How Forwardly payments appear on bank and credit card statements
| Reminder: While we always send our transactions in a specific format that includes our company name (or FWDLY), the other business name, and the reference number, how a transaction is displayed on an online portal or statement is up to each specific bank. Sometimes, it can takes a day or two until an exact payment descriptor will display properly. If you notice a transaction and aren't sure if it's related to a Forwardly payment, please contact support for assistance. |
What you see when you send a payment
When you send a payment with Forwardly, your bank or credit card statement should display the name of the vendor you've sent the payment to, along with Forwardly's name. We also send out any invoice or bill reference number attached to the payment in Forwardly.
Each receiving bank processes and displays this information differently on its statements. Some banks exclude certain information entirely, so you may only see that the payment was sent via Forwardly instead of seeing your vendor's name and a reference number.
What you see when you receive a payment
When you receive a bank payment with Forwardly, your bank statement should display the name of the client you've received the payment from, along with Forwardly's name. We also send out any invoice or bill reference number attached to the payment in Forwardly.
Each receiving bank processes and displays this information differently on its statements. Some banks exclude certain information entirely, so you may only see that the payment was received via Forwardly instead of seeing your client's name and a reference number.