Yes, it’s completely normal to receive a small micro-deposit from Forwardly! It’s part of our manual bank account verification process to ensure that payments are going to and from the correct business account. This only applies when a bank account is connected manually by entering the information directly into Forwardly; if you connect securely through Plaid, then it doesn't apply.
Why did I get a micro-deposit?
When a business connects a new bank account to Forwardly, we send two small test deposits of less than $1 to confirm ownership of the account. This is a common and secure way to verify banking details before enabling payments. You might see these micro-deposits in your account if:
- Your business recently signed up to use Forwardly
- A team member added your business bank account
- Someone sent your business a payment and entered your business's banking information
What do I need to do with the micro-deposit?
If you’re the one who connected the account or an administrator on the business:
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Wait for the email from Forwardly confirming that your micro-deposits have settled and are available for verification.
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Click the button in the email to open Forwardly.
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Check your bank transactions for two small deposits from “Forwardly”.
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Enter both amounts to complete banking verification for that bank account.
Once your bank is verified, you’ll be able to send and receive payments without delay.
Not sure why you received a micro-deposit?
If you didn’t recently sign up or expect a micro-deposit:
- Double-check if someone from your company initiated a connection.
- If you're unsure, feel free to submit a ticket and let us know your concerns. Please attach as much information as possible to the ticket, including screenshots, copies of emails, or any additional details you may have.