Troubleshooting and FAQs

Common Questions

• Can I try sending a test payment?
• What payment speeds are available on Forwardly?
• Does my business get a dedicated accounts payable email address for bills?
• Does Forwardly have a mobile app?
• Why is my invoice or bill not showing up?
• Which accounting software integrations does Forwardly support?

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Payment Failures and Delays

• How to resolve debit block issues with your bank using an originator ID
• Why does my payment still say processing?
• Why was my payment denied?

Login and Access

• Why can't I log into my Forwardly account?
• How can I pause or turn off emails from Forwardly?
• How do I reset my password?
• What should I do if I notice suspicious account activity?

Sending and Receiving Payments

• Can I add additional business emails to a customer or vendor?
• Can I use Forwardly to pay any personal expenses?
• Can I add a "Get Paid" link to my invoices that directs clients to pay via Forwardly?
• Why I am seeing duplicate payment records in my accounting software?
• How can I ensure my clients don't pay using my accounting software invoice?
• How does card fee reconciliation work on Forwardly?

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Business Data and Verification

• How do I update the accounting data shown in Forwardly?
• How do I update my business profile after verification?
• Why was my business frozen?
• Do I have to manually configure and reconcile accounting data in Forwardly?
• Why can't I create a bill or invoice in Forwardly?

Bank Accounts and Data

• How do I add a new bank account or card?
• I received a micro-deposit from Forwardly, is this normal?
• What do I need to do if I switch business bank accounts?
• What is a primary bank account, and how is it different from other bank accounts?
• How many and what type of bank accounts can I add to Forwardly?
• What banks support real-time payments?