Common Questions
- Can I try sending a test payment?
- Why is my invoice or bill not showing up?
- Which accounting software integrations does Forwardly support?
- What is the Forwardly Business Network and what does it mean for my business?
- Why can't I access payments with my business?
- Why was my business suspended?
Payment Failures and Delays
Login and Access
Sending and Receiving Payments
- Can I add a "Get Paid" link to my invoices that directs clients to pay via Forwardly?
- Why I am seeing duplicate payment records in my accounting software?
- How can I ensure my clients don't pay using my accounting software invoice?
- How does card fee reconciliation work on Forwardly?
- How will Auto Payments help me invoice clients and pay bills?
- What happens if a payment is disputed?
Business and Banking Data
- How do I add a new bank account or card?
- How do I update the accounting data shown in Forwardly?
- Do I have to configure and reconcile data in Forwardly?
- What banks support real-time payments?
- How many and what type of bank accounts can I add to Forwardly?
- What is a primary bank account, and how is it different from other bank accounts?