At Forwardly, protecting your business, your clients, and your vendors is our top priority. Sometimes, a payment may be frozen and flagged for additional verification before it can be processed. This does not mean there is a problem with your account. Instead, it is a routine precaution designed to keep your business safe.
Why payments might be frozen
Payments may be frozen and flagged for review if they meet certain security or compliance criteria. This can include transaction size, unusual patterns, or regulatory requirements. Our goal is to verify that the payment is authorized and aligned with your normal business activity.
If a payment requires verification:
- Our compliance team will contact you directly by email.
- You will be asked to schedule a short video call with our compliance team, typically within two business days.
- On the call, we will confirm a few details about your business and the payment.
- You may be asked to provide additional documentation after the call.
If the payment verification is not completed within the required timeframe, we may need to cancel the payment and freeze your account for your protection. You will be notified if this occurs, and you can reinitiate the payment once verification is complete.