If your Forwardly business account has been frozen, it means our system flagged unusual activity and placed a hold as a precautionary security measure. This is done to protect your account, business, and any associated payments.
While your business is frozen, no transactions will be processed, and any pending transactions will be cancelled and returned. Your business data remains safe and accessible to our team throughout the review in accordance with our Terms of Service.
To reactivate your account, please splease submit a ticket for further review using the email address attached to your Forwardly account. A member of our team will confirm that your request has been received and let you know if any additional information is needed. In some cases, our compliance team may follow up directly to verify a few details before your account can be unlocked.
Reactivation timelines vary depending on the nature of the review, but we work to resolve these within 5-10 business days. If you have questions at any point, our team is available to help.
What are some reasons a business may be frozen?
Your business or account may be locked for one of several reasons:
- The business documentation did not match the submitted information.
- Your business is involved in sectors or industries that can't use Forwardly.
- A safety check showed potential fraud risk.
- Insufficient public details about your business.
- Your account or a connected business violated Forwardly’s Terms of Service.