Sometimes, our compliance team needs to deny a transaction. Your payment might have been denied for several reasons, typically because of these categories:
- A potential fraud risk was identified through our comprehensive background checks.
- A lack of publicly available information about your business, which makes it difficult for us to verify its legitimacy.
- One of the parties involved in the transaction was identified as an individual instead of as a business. Forwardly only handles business-to-business transactions. If you try to use Forwardly for personal expenses, the payments will be blocked.
If you think your payment was denied by mistake, please submit a ticket for further review.