To send a bill to a business on Forwardly, email it to that business’s dedicated Forwardly Bill Inbox address. Forwardly reads supported documents and prepares the bill details for the business to review.
After you send a bill, you’ll receive an acknowledgment email listing which documents were processed and which couldn’t be. Note that an acknowledgment doesn’t mean the bill has been approved or paid.
What file types can I send?
Forwardly accepts PDF, PNG, JPEG, and JPG files up to 15 MB each. Make sure each document is complete, readable, and includes the bill date and total amount.
| Tip: Convert Word documents, spreadsheets, and other unsupported formats to PDF before sending. |
What does each processing failure message mean?
| Message | What to do |
|---|---|
| Unsupported file type | Save or export the document as a PDF, PNG, JPEG, or JPG and resend it. Changing the file extension alone won’t convert the file. |
| Password-protected file | Send a copy that opens without a password, or ask the sender for an unlocked copy. |
| Unreadable or damaged file | Check that the file opens correctly, then download or export a fresh copy and resend it. |
| File too large | Reduce the file size to 15 MB or less while keeping the text readable. |
| Empty or too-small file | Check that the attachment contains the complete document, then attach the original file or export a new copy. |
| Unable to read bill details | Send a clearer, complete bill that shows the bill date and total. This message can also appear if the document isn’t a bill. |
| Unable to process document | Check that the file opens, uses a supported format, and is readable. If the problem continues, contact the receiving business or Forwardly Support. |
Why aren’t logos, signatures, or my email text listed in the summary?
Decorative images, such as logos and email signatures, aren’t included in the processing summary.
Forwardly may also look for bill details in the body of your email. If an email-body bill is processed successfully, it appears in the summary. If it can’t be processed, it won’t be listed as an extra failure when your attachments have already been reported.
What if only some of my attachments were processed?
Review the result for each file in the acknowledgment email, then correct and resend only the files that couldn’t be processed.
What if I didn’t receive an acknowledgment email?
If you didn't receive an acknowledgement email, confirm the Bill Inbox address with the receiving business and check your spam folder. If an email is rejected before it reaches the Bill Inbox, a processing summary may not be sent.
How do I get more help?
First off, vendors should contact the business they sent the bill to. Forwardly users can submit a ticket or email help@forwardly.com using the email address they use for their Forwardly account.
To help us look into the issue, please include the Bill Inbox address to which it was sent, the time it was sent, the email subject line, the attachment filenames, and any error messages received.