Why can't I create a bill or invoice in Forwardly?

If you see an error when trying to create an invoice or bill in Forwardly and your QuickBooks Online company was recently set up, this is a known issue with a simple fix.

In some newly created QBO companies, the default Accounts Receivable or Accounts Payable account is not available until at least one invoice or bill has been created directly in QuickBooks Online first. Luckily, there's an easy fix: 

1. Log in to your QuickBooks Online account.
2. Create one invoice or bill directly in QuickBooks Online.
3. Return to Forwardly and try again.

Once that first transaction has been created in QBO, your accounts will be available, and Forwardly will work as expected. If you continue to see an error after completing these steps, please submit a ticket, and our team will be happy to help.