When you send your first payment to a payee or vendor on Forwardly, we will need a few details from them to start processing the payment. Here are some common reasons a payment may say it's "Processing."
The payee hasn't accepted the payment yet
As this is your first payment to your payee on Forwardly, we need them to accept the payment from your business before we can deliver it to their bank account. Your payee will receive multiple notifications and reminders asking them to accept your payment. Once they accept their first payment from your business, future payments to them will be processed automatically after sending.
The payee has not added banking information
Your payee will need to provide their bank account details to receive their first payment. Once they do this, they won't have to enter their banking details again in the future to be paid by your business.
The payee’s account is still verifying
Before sending a payment to a new bank account, we verify the bank account. If your payee connects their bank account through Plaid, this verification happens instantly. If your payee connects their bank account manually instead, this process can add an extra 1-2 business days to the payment processing time. Your payee is told of this when they make the decision to connect manually. As bank verification is a one-time process, this delay won't happen for future payments.
For the majority of payments, your payee can accept a payment without creating a Forwardly account. In the rare case that our system flags a payment for additional review, your payee will be prompted to create an account on our platform to accept the payment. Future payments will be automatically deposited.
Once the pending actions on the payee's side are completed for your payment, the payment will be delivered within the ETA shown on the platform beside the transaction.
If you believe your payee has already accepted the payment and it is still showing as "Processing" after the ETA timeline, please submit a ticket for further review.