If you see anything unusual in your Forwardly account, such as unrecognized payments, changes to your business details, suspicious emails, or login attempts you did not make, take action immediately. Here’s what to do:
- Secure your account.
- Change your password right away.
- Review team member access and remove any users you do not recognize.
- Check your connected bank accounts for unexpected changes.
- Submit a support ticket as soon as possible.
- You need to tell us what you’ve noticed so we can investigate and help protect your account.
- Click here to submit a ticket.
- Please include any screenshots, copies of emails, or any additional details you may have.
Our team takes security very seriously. The sooner we hear from you, the faster we can respond.