If payment or business notification emails from Forwardly aren't arriving when they should be, or if an email to a contact is showing as bounced, it means the message was not successfully delivered to their inbox. Here are a few steps to help resolve the issue.
Step 1: Recheck the address
Before you do anything else, check the email address that has been used for your contact. Make sure it matches the email address you meant to use.
Step 2: Check spam or junk folders
Have the contact check all spam, junk, or promotions folders for emails from Forwardly. Emails can occasionally be filtered by email clients, especially on first contact.
Step 3: Add Forwardly to the email server allowlist
If the emails aren't in spam, the issue may be at the server or domain level. Contact your IT team or email server administrator (or ask your contact to reach out to theirs) and request that the following domain be added to the email allowlist:
- forwardly.com
This ensures that future emails from Forwardly are delivered directly to the inbox without being filtered or blocked.
Step 4: Still not receiving emails?
If the issue persists after completing the steps above, please submit a ticket and include the email address that is not receiving messages. Our team will investigate on our end and follow up directly.