Most vendors accept payments quickly, but to guarantee acceptance, we do recommend that when switching to Forwardly, you let your vendors know to look for our emails so there's no delay on their end.
If it’s your first time sending a payment to a vendor and the payment still says Processing, it’s possible that your vendor hasn’t accepted the payment yet. In that case, the Payment Details will indicate that the payment doesn't have an ETA yet.
In the event that your vendor doesn’t accept within 30 calendar days, the payment will be canceled, and any money collected for the transaction will be returned to the original account. Canceled and reversed payments may be subject to fees as per our terms of service.
If you want to cancel a payment before the 30-day cancelation timeline, please submit a ticket with the payment information. Please include the receiver's email, bill reference number, and total payment amount.